Last updated: 1 January 2026 — These Terms & Conditions supersede all previous versions issued by Good11 com.
Important: By creating an account or using any service on Good11 com, you are considered to have fully accepted these terms and conditions. If you do not agree with any part of them, please do not use Good11 com.
1General Terms & Conditions
These Terms & Conditions constitute a legally binding agreement between Good11 com (https://good11com.biz) and its users. Good11 com is an online gaming and Sports Betting platform operating under an international licence.
All services offered by Good11 com — Sports Betting, casino games, Live Casino, slots, jackpots, and more — are provided under these terms and conditions. It is your responsibility to read the full terms before using any service.
- Good11 com reserves the right to update its Terms & Conditions at any time.
- Continued use of the service following the publication of updated Terms & Conditions will be taken as acceptance of the new terms.
- These Terms & Conditions are available in both Bengali and English; in the event of a conflict, the English version shall prevail.
- Good11 com reserves the right to refuse service to any individual without providing a reason.
2Account Registration
To register an account with Good11 com, you must be 18 years of age or older and provide accurate information. Registering with false or misleading information will result in account termination and forfeiture of all balances.
Only one account is permitted per person. If multiple accounts are found sharing the same name, address, device, or payment method, all associated accounts will be closed.
- You must provide your correct name, date of birth, address, and contact details at the time of registration.
- Keep your account password strong and never share it with anyone.
- You are responsible for all activity that takes place on your account.
- Any changes to your account details must be reported to Good11 com immediately.
- You may be required to submit identity documents as part of the KYC (Know Your Customer) verification process.
- Transferring your account to another person is strictly prohibited.
3Deposits & Withdrawals
You can deposit at Good11 com via Mobile Pay, Nagad, Rocket, Visa, and Mastercard. A minimum deposit amount applies and is stated on the payments page.
Withdrawals must be made using the same payment method as the most recent deposit. Good11 com complies with international regulations to prevent money laundering.
- Minimum deposit: ৳500 (may vary depending on payment method).
- Minimum withdrawal: ৳500.
- Withdrawals are typically processed within 15 minutes to 24 hours.
- KYC verification is mandatory for large withdrawals.
- Good11 com reserves the right to freeze and investigate any suspicious transactions.
- Good11 com does not charge for deposits, though your payment provider may apply their own fees.
- Currency conversion rates are determined by the third-party payment provider.
Good11 com will never ask for your password or card number by phone or email. If you receive any such communication, treat it as fraud.
4Bonuses & Promotions
Good11 com offers a variety of bonuses and promotions. Each bonus offer has its own terms and wagering requirements, which are clearly stated on the bonus page.
- The applicable wagering requirements must be met before bonus funds can be withdrawn.
- If you withdraw before meeting the wagering requirements, the bonus balance will be removed and only the original deposit amount will be considered.
- The same person may not claim the same bonus more than once.
- Accounts found to be abusing or misusing bonuses will be closed.
- Good11 com reserves the right to modify or cancel any promotion at any time.
- Bonuses may only apply to specific games or sections — see each offer's page for full details.
- Wagering requirements also apply to winnings from free spins or free bets.
Bonuses are available to legitimate accounts only. Any attempt at fraudulent registration or bonus farming will result in forfeiture of all accounts and balances.
5Betting Rules
Specific rules apply to all Sports Betting and casino games on Good11 com. Once a bet is confirmed, changes or cancellations are generally not permitted.
- Once a bet is confirmed, it generally cannot be cancelled.
- If a match is cancelled or does not take place, the relevant bet will be considered void and the stake will be refunded.
- Match results will be determined in accordance with announcements made by the official sports governing body.
- Good11 com reserves the right to void any bet where incorrect odds were displayed due to a data feed error or technical fault.
- Any bet may be held for investigation if there is suspicion of unusual betting patterns or match-fixing.
- Maximum bet limits vary by event and market.
- Odds in live betting are subject to change — the odds at the time your bet is confirmed will apply.
6Prohibited Activities
The following activities are strictly prohibited on Good11 com. Any violation will result in immediate account closure and forfeiture of all balances.
- Operating multiple accounts or using a third party's account.
- Money laundering or transactions involving illegally obtained funds.
- Abusing the bonus system or bonus farming.
- Using software bots, automation tools, or artificial intelligence to place bets.
- Attempting to access another member's account without authorization.
- Intentionally exploiting technical errors or glitches on the platform.
- Participating in match-fixing or any other unethical activity.
- Betting or gaming on behalf of a minor.
Good11 com uses advanced technology to detect fraudulent activity. Suspicious activity may be reported to law enforcement authorities.
7Account Closure & Suspension
Good11 com may close or suspend an account at any time and for any reason. In most cases, this is due to a breach of terms, security concerns, or regulatory obligations.
- If your account is closed due to a rule violation, your balance may be forfeited.
- Members may also request account closure at any time.
- You may request a self-exclusion or cooling-off period as part of responsible gaming.
- If there is a valid balance in your account at the time of closure, you will be given the opportunity to withdraw it — provided no wrongdoing has been found during any investigation.
- Opening a new account after a previous one has been closed may be prohibited.
8Responsible Gaming
Good11 com is firmly committed to responsible gaming. We want our members to enjoy gaming as a form of entertainment, not as an addiction.
- Every account has the option to set deposit limits.
- Through the self-exclusion option, you can suspend your gaming activity for anywhere from 6 months to permanently.
- A cooling-off period of anywhere between 24 hours and 30 days is available.
- Need Help? Responsible Gaming Visit the page for assistance.
- If you notice signs of gaming addiction, you are strongly encouraged to seek help immediately.
9Privacy & Data Protection
Protecting your personal information is Good11 com's top priority. We store and handle your data in accordance with international data protection standards.
- Your personal information is never sold to third parties.
- Your information is used solely for service delivery, security verification, and legal compliance.
- All data is secured with 256-bit SSL encryption.
- For more details, visit our Privacy Policy Read more.
10Dispute Resolution
If you have a dispute with Good11 com, please reach out to our customer support team first. Most issues are resolved within 48 hours.
- Submit a complaint to: support@good11com.biz
- An initial response will be provided within 24 hours of receiving a complaint.
- A final decision on complex matters will be communicated within a maximum of 7 business days.
- Good11 com's decision shall be considered final, and will at all times be consistent with these terms and conditions.
11Changes to Terms
Good11 com may update these terms and conditions at any time. Any changes will be communicated via the website or by email.
- For significant changes, members will be notified before they take effect.
- Continued use of the service after any changes have been made constitutes acceptance of the updated terms.
- We recommend visiting this page regularly to stay up to date.
12Contact
If you have any questions about these terms and conditions, please contact Good11 com.
Email: support@good11com.biz
Live Chat: Directly on the Good11 com website
Time: 24 hours, 7 days a week
Frequently Asked Questions About Terms & Conditions
You can browse games and check odds without an account. However, registration and login are required to place bets or play games. Signing up is completely free and only takes a few minutes.
Wagering requirements vary by bonus and are clearly listed on each bonus offer page. Welcome bonus wagering requirements typically range from 20x to 35x. For full details, visit Good11 com's
Bonus Page View.
To close your account, contact us via live chat or email at support@good11com.biz. You can also request a self-exclusion or cooling-off period as part of responsible gaming. For more details,
Responsible Gaming View page.
For significant updates, Good11 com will notify you via your registered email or through a notice on the platform. That said, we recommend checking this page regularly on your own. You can always tell if changes have been made by looking at the "Last Updated" date at the top of the page.
For any bet-related issues, contact us via live chat first — you'll typically get a response within 3 minutes. For more complex matters, send a detailed message to support@good11com.biz. Including your bet reference number and screenshots will help us resolve your issue faster.